Refund Policy
Fair refunds, clearly explained.
Last updated: May 2026 · We want you on Store Builder because it's the right fit — not because you're locked in. Here's exactly when and how refunds work.
14-day money back
Cancel within 14 days of your first paid month and we'll refund 100% — no questions asked. Just email billing@storebuilder.com.
Pro-rated refunds on yearly plans
Cancel a yearly plan mid-cycle? Refund the unused months pro-rata, minus a 10% processing fee. Credit also available.
Failed payment protection
If a payment fails through Razorpay/Stripe, you're not charged. Our system retries with smart backoff before suspending your store.
Disputed charges
Found an unexpected charge? Email billing@storebuilder.com. We respond within 24 hours and refund verified disputes within 5 working days.
How to request a refund
- 1Email billing@storebuilder.com with your account email and reason for refund.
- 2Our billing team reviews within 1 working day.
- 3Approved refunds are processed via your original payment method (Razorpay UPI/card or Stripe).
- 4Funds typically reflect in 5–7 working days for cards, 1–2 days for UPI.
What we can't refund
- Razorpay/Stripe transaction fees on completed customer orders
- Custom domain registration fees (paid to your registrar, not us)
- Premium themes purchased through the marketplace
- Add-on services (e.g. one-time migration assistance) once delivered
Have a billing question?
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Contact billing team